15. Trouble Shooting
GB70
User’s Manual
8. Cannot update new software.
• You can get an update. If the product does not show a message requesting update, that means no
software is available.
9. Cannot watch scrambled channels.
• Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it initializes
correctly.
• Check in the menu that the product is detecting the Smartcard.
• Check in the menu that you have a valid and working subscription to the channels you wish to
view.
• Ensure that the Smartcard is not damaged.
10. Cannot watch pay channels.
• Check in the menu that you have a valid and working subscription to the channels you wish to
view.
• Contact your network operator for more information.
11. Cannot record progammes.
• The hard disk is full. Delete unnecessary programmes and make space for new recording.
• Check if recording is overlapped with another channel. Stop the current recording or wait until the
recording is nished.
12. Cannot operate the TSR (Time Shifted Recording)
• The TSR may not be available during the recording. Wait until the recording is nished.
• Delete unnecessary programmes and make space for new recording.
13. The product makes a humming noise.
• The noise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but
seldomly noticeable.
14. Cannot playback.
• The signal during the recording may be weak or the hard disk too full.
15. Cannot change channel while recording.
• Certain channels may not be changed due to restriction of the tuner type.
