Troubleshooting Printing Problems
Printing a Diagnostic Test Page
The Diagnostic Test page is a useful tool for checking
printer status. The test page includes information on the
printer, built-in fonts, printheads, and ink cartridges.
To print a Diagnostic Test page
1 With the printer on (power light on), press and hold
down the power button.
2 Press the resume button 5 times.
3 Release the power button.
Testing Two-way Communication
If you are not sure whether two-way communication is
working, you can test it using the HP 2000C Toolbox.
To test two-way communication
1 Make sure the printer and computer are on. (Always turn
the printer on first).
2 Open the HP 2000C Toolbox. For details, see “Using
the HP 2000C Toolbox” in the “Using Your Printer
Driver Software” section of this User’s Guide.
3 Click the Services tab, then click Test Printer
Communication. Follow the instructions on your
computer screen.
Printing a Diagnostic Test Page
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