Factory Express
Portfolio for Servers
and Storage
HP Factory Express offers configuration, customization, integration and deployment services for
HP servers and storage products. Customers can choose how their factory solutions are built,
tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading,
asset tagging, and custom packaging. HP products supported through Factory Express include a
wide array of servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP
BladeSystem, HP 9000 servers as well as the MSA1000, VA7xxx, EVA, XP, rackable tape
libraries and configurable network switches.
For more information on Factory Express services for your specific server model please contact
your sales representative or go to
http://www.hp.com/go/factory-express
.
Custom Builder
Please see the Enterprise Configurator for configuration assistance at:
http://www.hp.com/products/configurator
.
Service and Support
This product is covered by a global limited warranty and supported by HP Services and a
worldwide network of resellers and service providers. Hardware diagnostic support and repair is
available for three years from date of purchase. Support for software and initial setup is available
for 90 days from date of purchase. Additional support may be covered under the warranty or
available for an additional fee. Enhancements to warranty services are available through HP Care
Pack services or customized service agreements.
NOTE:
Limited warranty includes 3 year parts, 3 year labor, 3-year on-site support.
Care Pack services provide a range of life cycle support options that let you choose the service
levels that meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24
hours, 7 days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials
and VMWare-based IT solutions helping to deliver high level of application availability.
Response times range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack Services include HP branded hardware options qualified for the server, purchased
at the same time or afterwards, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3KVA. 22" and smaller external monitors will be covered at
the same service level and coverage period as the server. For servers or storage systems
installed within a rack, service also covers all HP qualified rack options installed within the same
rack.
NOTE:
For more information on HP Care Pack services, contact any of our worldwide sales
offices or resellers or visit our worldwide Web site on the internet at:
http://www.hp.com/hps/carepack
NOTE:
For more complete information on HP Services offerings, customers and resellers, please
visit us at:
http://www.hp.com/hps
NOTE:
Additional information regarding worldwide limited warranty and technical support is
available at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
QuickSpecs
HP ProLiant DL560
Standard Features
DA - 11595 Worldwide QuickSpecs — Version 46 — 12.16.2005
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