A configuration page does not print. A blank page prints. A message other than READY or
PRINTING CONFIGURATION
appears on the control-panel display.
●
Check that all trays are correctly
loaded, adjusted, and installed in
the printer.
● Using the computer, check the
print queue or print spooler to see
if the printer has been paused. If
there are problems with the
current print job, or if the printer is
paused, a configuration page will
not print. (Press Stop and try step
2 in the troubleshooting flowchart
again.)
●
Check that the sealing tape does
not remain on the print cartridge.
(See the getting started guide or
the instructions that came with the
print cartridge.)
●
The print cartridge might be
empty. Install a new print cartridge.
●
Go to
Control-panel messages.
Step 3: Can you print from a program?
YES
Go to step 4.
NO
The job will not print.
A PS error page or list of commands prints.
●
If the job will not print, and a message appears on the printer control-
panel display, see
Control-panel messages.
●
Using the computer, check to see if the printer has been paused.
Press Stop to continue.
●
Check the interface cable connections. Disconnect and reconnect the
cable at the computer and the printer.
●
Test the cable by trying it on another computer.
●
If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
●
To verify that it is not a computer problem, print from another
computer (if possible).
●
Make sure that the print job is being sent to the correct port (LPT1
port, for example).
●
Check that you are using the correct printer driver. (See
Printer
drivers.)
●
Reinstall the printer driver. (See the getting started guide.)
●
Check that the computer port is configured and working correctly.
(Try connecting another printer to that port and printing.)
●
If printing with the PS driver, on the PRINTING submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PRINT
PS ERRORS=ON, and then print the job again. If an error page
prints, see the instructions in the next column.
●
The printer might have received a nonstandard
PS code. On the SYSTEM SETUP submenu (on
the CONFIGURE DEVICE menu) at the printer
control panel, set PERSONALITY=PS for this
print job only. After the job has printed, return
the setting to AUTO.
●
Make sure that the print job is a PS job, and that
you are using the PS driver.
●
The printer might have received PS code
although it is set to PCL. On the SYSTEM
SETUP submenu (on the CONFIGURE DEVICE
menu), set PERSONALITY=AUTO.
100 Chapter 7 Problem solving ENWW
