11
TROUBLESHOOTING:
Problem Solutions
1. The Webcam shows no
image after you have
connected it to your computer.
Make sure you have installed the drivers for your Webcam following the
procedures listed in the Installation section in this manual.
- Make sure the USB connector for your Webcam is properly and securely
connected to an available USB 2.0 port on your computer.
- Make sure the “Preview” option is checked and enabled under Options in the
AMCAP software.
- If the problem still occurs; exit the AMCAP software (or the application you are
attempting to use with your Webcam), re-connect your Webcam to your
computer, and then start the AMCAP software again (or the application you
are attempting to use with your Webcam).
snapshot) is blurred.
Make sure your Webcam is placed on a flat and stable surface while you are
using it. Moving your Webcam while in use may influence the operation of the
lens in your Webcam.
- Check if there is anything on your Webcams lens; if yes, clean the lens with a
soft dry cloth.
- If the problem still occurs; you may fine-tune the image color and quality by
going into Options > Video Capture Filter in the AMCAP software.
3. The video images turn slow
when viewing in high
resolution mode.
When using your Webcam in high resolution mode, the volume of
transmission data will be larger and may affect the overall performance of
your system including real-time video streaming. In this case, we recommend
you to upgrade the hardware of your system; or, use your Webcam in a lower
resolution mode. An example to lower the video streaming quality and
improve overall performance; go into Options > Video Capture Pin in the
AMCAP software, and then change the “Color Space / Compression” option
to “I420”.
4. There are strips or black
shadows on the video images.
Make sure you are using the optimal resolutions and color settings for your
monitor display. If you are not sure, please refer to the User’s Manual of your
monitor display for more information.
- If the problem still occurs; set the monitor display color to 24-bits or 32-bits
True Color, and then try again.
5. While using various instant
messaging programs (e.g.
Windows
®
Messenger), image
and/or sound are/is missing.
Make sure you have tried the solutions mentioned from Problem 1 earlier in
this section.
- If the problem still occurs; please check and make sure that you have properly
configured the video and audio sources of the program that you are
attempting to use with your Webcam.
