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If you’ve connected your CloudStor to a power source and to a router, but the Info/Error LED
is ashing amber or your CloudStor suddenly turned off by itself, here are some things you can
check:
Is the power mode switch on the back of the CloudStor in the On position? If it’s in the Auto
(top) position, the CloudStor may suddenly shut down after a few minutes. Move it to the On
(bottom) position until you’ve installed NAS Navigator software on your computers.
Is the Info/Error LED on the front of your CloudStor ashing amber? Check the following:
Is the Ethernet cable connected to your CloudStor and to your router?
Is your router turned on?
Is your router congured to automatically assign IP addresses (DHCP)?
Do you have a rewall installed that blocks UDP, or is UDP disabled on your router?
If you have veried all of the above and the Info/Error LED on the front of your CloudStor is
still ashing, please move the power mode switch to the Off position, wait until the Power LED
turns off, and then move it back to the On position. It will take several minutes to boot.
If you continue to have problems, please contact tech support. Tech support contact
information is available on pages 50 and 51.
Troubleshooting
