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196
Troubleshooting
Ifyouthinkthereisaproblemwiththecamera,rstcheckthefollowing.
Iftheitemsbelowdonotsolveyourproblem,contactaCanonCustomer
SupportHelpDesk.
Power
Nothinghappenswhenthepowerbuttonispressed.
• Conrmthatthebatteryischarged(=
19).
• Conrmthatthebatteryisinsertedfacingthecorrectway(=
20).
• Conrmthatthememorycard/batterycoverisfullyclosed(=
21).
• Dirtybatteryterminalsreducebatteryperformance.Trycleaningtheterminalswitha
cottonswabandreinsertingthebatteryafewtimes.
Thebatteryisdepletedquickly.
• Batteryperformancedecreasesatlowtemperatures.Trywarmingthebatteryalittle
byputtingitinyourpocket,forexample,withtheterminalcoveron.
• Ifthesemeasuresdonothelpandthebatteryisstilldepletedsoonaftercharging,it
hasreachedtheendofitslife.Purchaseanewbattery.
Thelensisnotretracted.
• Donotopenthememorycard/batterycoverwhilethecameraison.Closethecover,
turnthecameraon,andthenturnitoffagain(=
21).
Thebatteryisswollen.
• Batteryswellingisnormalanddoesnotposeanysafetyconcerns.However,ifbattery
swellingpreventsthebatteryfromttinginthecamera,contactaCanonCustomer
SupportHelpDesk.
Display on a TV
CameraimageslookdistortedornotdisplayedonaTV(=
176).
Shooting
Cannotshoot.
• InPlaybackmode(=
25),presstheshutterbuttonhalfway(=
43).
Strangedisplayonthescreenunderlowlight(=
45).
Strangedisplayonthescreenwhenshooting.
Notethatthefollowingdisplayproblemsarenotrecordedinstillimagesbutare
recordedinmovies.
• Thescreenmaydarkenunderbrightlight.
• ThescreenmayickerunderuorescentorLEDlighting.
• Purplishbandingmayappearonthescreenifyoucomposeashotthatincludesa
brightlightsource.
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