18
Tab 3, 11Tab 8, 16 Tab 7, 15 Tab 6, 14 Tab 5, 13 Tab 4, 12 EnglishTab2, 10
Problem What to do
Computer does not recog-
nize the SoundLink
®
USB
key (in its list of
connecteddevices).
• Remove the SoundLink
®
USB key from your computer, wait 30 seconds, and
insert it again.
• If you are using a USB hub, make sure the hub is powered.
• Try a different USB port. If you are using a powered USB hub, try moving the
SoundLink
®
USB key to a USB port on the computer.
• Remove the SoundLink
®
USB key, restart your computer, and insert the USB
key again.
• Check your computer sound settings to make sure “Bose SoundLink Audio”
is selected as the audio output device. Refer to page 12.
• Refer to the owner’s guide, help system, or technical support for your com-
puter to learn how to detect and install new hardware.
Reception of sound from
the computer is poor or the
sound is dropping out.
• Move the SoundLink
®
adapter farther from the Acoustic Wave
®
system.
• Change the angle of the antenna on the SoundLink
®
USB key.
• Decrease the distance between the Acoustic Wave
®
system and your
computer. See “Connection range” on page 22.
• Try moving the Acoustic Wave
®
system away from possible sources of
interference such as another wireless device, a microwave oven, or
wireless computer network router.
• Use a USB extension cable, available for purchase at computer stores. Plug
the USB key into the appropriate end of the cable and the computer into the
other end.
• Close other applications that can tax your computer memory.
• If you continue to experience reception problems, contact Bose
Customer Service. Refer to the address list included in the carton.
