Troubleshooting Solutions
41-001160-01, Rev 00, Releaes 2.3 9-21
Troubleshooting
How to reset a user’s password?
IP Phone UI
1 Press on the phone to enter the Options List.
2Select User Password.
3 Enter the current user password.
4 Press Enter.
5 Enter the new user password.
Note: The IP phones support numeric characters only in passwords. If you enter a password with
alpha characters, the phone uses the default password instead.
6 Press Enter.
7 Re-enter the new user password.
8 Press Enter.
A message, "Password Changed" displays on the screen.
Aastra Web UI
Step Action
1 Click on Operation->User Password.
2 In the "Current Password" field, enter the current user password.
3 In the "New Password" field, enter the new user password.
