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TROUBLE SHOOTING GUIDE
SYMPTOM CAUSE REMEDY
The whirlpool will not turn on. • No power to the pump. • Check the power to the GFCI
•Water level too low. circuit breaker for the pump.
• Add water until the level sensor
is covered as in fig. 9d on page 6.
The whirlpool has a Smart-Touch • The water level is too low. • Add water until the Pearl logo
control and LOW WATER flashes on the control illuminates.
on the digital display.
The pump surges. • The suction screen may be clogged. • Inspect suction screen for hair or
• The impeller may be clogged. other debris.
•Jet nozzle is pointing at return. • Adjust jet nozzle direction.
The pump comes on but does • Priming. • It takes about two or three
not move any water. minutes for the pump to prime.
The pump moves water but at • Air controls are not open. • Open air controls as desired.
low pressure or loud noise. • The suction screen is clogged. • Inspect suction screen for any
•Impeller is clogged on pump. debris, clean.
• Inspect pump for debris and clean.
The whirlpool system leaks. • Damage in shipping, or other • Contact Technical Service for
improper handling. help.
The bath water drains very slowly. • Bath waste plug is set too low. • Remove bath waste plug and
adjust the height by backing out
and tightening the lock nut as in
the set screw fig. 8 page 8.
The bath waste will not stay open • Contact Technical Service for
while draining. help.
The mood lights will not turn on. • No power to the lights. • Check the power to the GFCI
• Burned out or broken bulbs. circuit breaker for the lights.
• Remove the clear light cover and
replace bulbs. Refer to page 6
mood lights.
The in-line heater does not heat • No power to the heater. • Check the power to the GFCI
sufficiently. circuit breaker for the heater.
NOTE:IF ABOVE TROUBLE SHOOTING GUIDE IS INEFFECTIVE, CALL OUR TECHNICAL SERVICE AT
(800) 851-5375 OR (763) 424-3335. PLEASE HAVE THE FOLLOWING INFORMATION READY FOR
THE SERVICE TECHNICIAN:
• Name, address, and telephone number of the person we can contact to set up an appointment.
• The model and serial number of your whirlpool. You will find this information on the cover of the
Owners Manual.
• Have a complete description of the problem to aid the technician in his determination how best to
solve the problem.
REMEMBER: An in-line heater is designed to maintain water temperature, not to substitute for a water heater.
It is common for the heater indicator light to fluctuate on and off in normal operation.