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TROUBLESHOOTING GUIDE
Problem Cause Repair Method
Water is leaking from the lid
• Too much water in the
unit while it is running
• Lid is not properly sealed
• Drain water from the unit
until the water level is
equal to the “Max Water
Level” marker.
• Close the lid and ensure
that both clasps are
engaged
Unit does not drain or drains
slowly
• Drain pipe is clogged
• The end of the drain pipe
is too high
• Clean out the drain pipe
• Ensure that the end of the
drain pipe is lower than
the outlet valve
No wash
• The power cord is not
properly plugged in.
• The power is turned off
• Properly plug the unit in
• Turn the power on
The machine
is out of order
No spin
• The plug is inserted
incorrectly
• The lid is not correctly
closed
• Insert plug correctly
• Ensure that the lid is
properly closed and
secured
FREQUENTLY ENCOUNTERED PROBLEMS
Problem Encountered Explanation
Black powder present in the water, water has a
black tint to it
Make sure that the ozone destruct filter is
properly rinsed before installation.
While using the CuisineClean for the first time,
some water drains from the drainpipe
There is a small volume of water left in the
machine after conducting the factory
performance tests. It is common for it to drain
out during the first wash cycle.