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Troubleshooting
Poor Water Flow:
1. Clean filter
2. Check if adjustable jets (are all open)
3. May have air lock, prime pump by loosening top pump union.
4. If water diverted valves are present make sure they are all the way open.
5. If gate valves are present, make sure they are all the way open.
6. If none of this works possible line obstruction or impeller loose on pump drive shaft
No water or air flow to jet:
1. If adjustable jets, probably in off position. (At times can lock into position, may require some effort.)
2. Pinched line, cutting off flow before reaching spa.
3. Water diverter valve if present may be closed.
Air controls not working:
1. Remove cap on air valve, (with flat head screw driver) and make sure not broken or improper alignment.
2. If internals are broke, call tech support
Jets Only Have One Speed:
1. Check pump connection at pack make sure power off (red plug.)
2. Programming error, call Tech Support.
3. Button not working properly, call Tech Support
Light Not Working:
1. Check for proper connection on pack and in line at red alligator clips.
2. Check for proper connection at light.
3. Call Tech Support
Heat not working: (No blinking decimal in lower right corner of control display)
1. Check desired temperature is higher than current temperature.
2. Make sure Jets are on low speed
3. Aux must also be turned off.
Heat not working: (Blinking decimal, but no heat)
1. Give spa time to heat up and be sure to cover.
2. Bad heater, call tech support
Water temperature not close to displayed temperature:
1. Check thermister is located in thermalwell and insulated by rubber gasket.
2. Make sure that air vents are unobstructed.
LOC
1. Press Heat and Jets key simultaneously. This will activate and deactivate this code.
Display flashes “FLO” (FLOW)
1. This indicates that there is a water flow problem or defective pressure switch.
2. Make sure filters are clean
3. Check that service valves are open
4. Check for obstruction of flow
5. Adjust pressure switch (see pressure switch detail under description and use of controls)
Freeze Protect Over-ride FPO
This function is intended to be used on start-up after a fresh fill if water temp is below 52ºF. The 6 hour duration of the FPO cycle is
counted from the time the unit is powered-up and not from the time of its activation.
By pressing the Jets 1 and Light key simultaneously for 10 seconds, the freeze protect feature will be suspended for 6 hours. ( the
FPO will be activated) This is to allow the installer of the spa to check for normal operation if the spa is filled with water that is less
than the set freeze protect level 52ºF. FPO will appear every 10 seconds at the topside control. To manually go back to freeze protect
mode, power down the system and re-boot. It is recommended that the system be left on low speed and heating in FPO mode.
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