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Troubleshooting
If the Polaris cleaner regularly displays the
following actions, adjustments may be
necessary to restore performance. Refer to
exploded parts diagram for part references.
Action: Polaris does not clean the
entire pool or runs slowly.
Solution: 1. Verify that the pressure relief
valve is releasing water. If it is
not, clean or backwash the
pool filter.
2. Check the filter screen in the
quick disconnect and clean if
necessary.
3. Verify that the float hose is the
proper length.
4. Remove the surface module
top. With the Polaris operating,
verify that the randomizer tube
is moving back and forth.
If it is not moving: Turn off
pump, disconnect hoses, look
into the mechanism and locate
the filter connector inside the
randomizer tube. If it is
covered with debris or algae,
remove the connector
chamber, cylinder, and piston.
Pull out the randomizer tube
and clean the filter connector.
If the connector is clean,
replace the piston.
If it is moving: Watch the
randomizer ball in the
mechanism. If it does not
move within 2 minutes, replace
the randomizer tube and piston.
5. Verify that the water pressure
is between 5 and 10 psi. A
pressure tester (part #6-113-
00) is available through your
participating Polaris dealer.
Action:
Solution:
Action:
Solution:
Action:
Solution:
Action:
Solution:
Surface module dives under the
water or leans to one side.
1. Straighten twisted hoses.
2. Lift surface module out of the
water, empty it and then shake
it. If water is still heard inside,
remove the top, pull out the
drain plug assembly and drain
the module.
3. Adjust the pressure relief
valve until the surface module
levels off.
4. Verify that the water pressure
is between 5 and 10 psi.
A pressure tester (part
#6-113-00) is available from
an authorized Polaris dealer.
The float hose remains coiled.
1. See “Polaris does not clean
entire pool.”
2. Lay the float hose out straight
in the sun to remove the coils.
Surface module moves too fast.
1. Adjust the pressure relief
valve until the surface module
slows down.
2. 165/Super Turtle only:
Remove one of the eyeball
regulators and readjust the
pressure relief valve if
necessary.
3. Verify that the water pressure
is between 5 and 10 psi.
Bag does not stay on the
pool floor.
1. Verify that the bag has been
installed correctly.
2. Check for air bubbles around
the jet body assembly. This
may indicate air in the
plumbing lines.
3. See “Surface module moves
too fast.”
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