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11
A. Problems and Solutions
For best results, follow the troubleshooting
solutions in the order they are listed below.
The numbers in parentheses refer to the
Exploded Parts Diagram on pages 14-16.
Problem: Hangs up on corners or obstacles
longer than 2 minutes.
Solution: 1.
Check the wheel RPM. See page 7.
2. With the Polaris turned off, spin
each wheel. All of the wheels
should turn together. If they do
not, contact your participating
Polaris dealer.
3. Verify the back-up valve is cycling.
The jet should come on and go
off. It should stay off longer than
it stays on.
4. Remove unnecessary pool hard-
ware or install a ladder guard kit
(part #G21). See page 10.
Problem: Sweep hose sprays too much
water out of the pool.
Solution: 1. Check the sweep hose scrubber
(#30) and replace it if it’s worn or
missing (part #9-100-3105).
2. Decrease the sweep hose action.
See “Sweep Hose Adjustment”
on page 7.
3. Add a sweep hose weight
(part #B2). See page 10.
Problem: Polaris goes in circles and does
not clean the entire pool.
Solution: 1. Check the wheel RPM. See page 7.
2. With the Polaris turned off, spin
each wheel. All of the wheels
should turn together. If they do
not, contact your participating
Polaris dealer.
3. Verify proper hose cutting and
float placement. See page 5.
4. Adjust the thrust jet (#21) to make
the Polaris go in more of a straight
direction. See page 6.
Problem: Polaris moves too slowly.
Solution: 1. Check the wheel RPM.See page 7.
2. Clean the filter screen (#42) in the
quick disconnect, if necessary.
See page 9.
3. Clean the skimmer, pool filter
and pump basket, if necessary.
4. Check all the hoses for holes
that could cause loss of water
pressure.
5. Verify the back-up valve is cycling.
The jet should come on and go
off. It should stay off longer than
it stays on.
Problem: Polaris will not climb walls.
Solution: 1. Check the wheel RPM.
See page 7.
2. Clean the filter screen (#42) in the
quick disconnect, if necessary.
See page 9.
3. With the Polaris turned off, spin
each wheel. All of the wheels
should turn together. If they do
not, contact your participating
Polaris dealer.
4. Position the thrust jet (#21)
between 11:00 and 1:00 o’clock for
maximum climbing ability.
See page 6.
Problem: Sweep hose is sucked into the
vacuum tube.
Solution: 1. Make sure the opening at the end
of the sweep hose (#35) is not
blocked by the sweep hose
scrubber (#30).
2. Adjust the sweep hose (#35) to a
gentle sweeping motion.
See page 7.
Problem: Polaris runs on its side.
Solution: 1. Empty the bag (#1).
2. Check the head float (#34). If it’s
full of water, remove and replace it
(part #A20).
IV. Troubleshooting the Polaris