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TROUBLESHOOTING
Problem
Cause and Remedy
Motor Noises
It sounds and feels like the massage heads are straining to get over wrinkles in the cloth.
There is operational noise of kneading or tapping actions.
There is a creaking noise when the massage heads are in operation.
There is a rattling sound when the massage heads move up or down.
The belt can be heard rotating.
The motor groans when it comes under load.
There is clunking or grinding sound when the massage heads move in and out.
There is operational noise when applying air pressure.
There is a noise of discharging air.
There is a slipping sound when you sit back.
There is a rubbing sound produced by the massage heads rubbing on the seat fabric.
Leg/foot massage section rattles.
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These sounds are perfectly normal and will not have any effect on the operation of the unit.
The massage heads stop during operation.
When excessive force is applied to the massage heads during operation, in the interests of safety the massage heads may
stop moving.
If all markings and buttons on the controller start to flash, which is extremely unusual, turn off the power switch, wait for
approximately 10 seconds and then turn the power switch on again. If the massage heads stop again, position yourself so
that your back is not completely in contact with the backrest.
The massage heads do not come up to the shoulder or neck.
If your head or your back does not contact the backrest, the shoulder position may be detected as lower than the actual
position during the shoulder checking operation. Sit on the seat in the deepest position and put your head on the backrest,
and then repeat the operations again from the star
t. (See Page 15.)
The height of the left and right massage heads is different.
An alternating tapping method is employed, which means that this phenomenon will naturally occur.
There is nothing wrong with the unit.
The unit will not operate at all.
Upper body (neck to lower back) massage
Calf and sole massage
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The power cord has been disconnected. (See Page 12.)
The power switch on the unit has not been turned on.
A menu selection button or
button hasn’t been pressed after pressing .
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Leg/foot massage section cannot be ejected.
Check that the bottom of the leg/foot massage section is not caught on a rug or other object.
Check that the leg/foot massage section has not been caught in the fabric at the front of the seat.
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Sometimes the power won’t turn on when
is pressed again when a massage has finished.
Approximately 5 seconds are required for program termination after a massage finishes. Wait at least 5 seconds once all
movement has stopped before pressing
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The unit has been damaged.
Stop using the unit immediately.
The power cord or power plug is abnormally hot.
Stop using the unit immediately.
See Caution No. 4 and 11 on page 3.