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PAGE 74 — DCA10SPX4/DCA10SPXU4 — OPERATION AND PARTS MANUAL — REV. #0 (08/05/09)
TERMS AND CONDITIONS OF SALE — PARTS
PAYMENT TERMS
Terms of payment for parts are net 10 days.
FREIGHT POLICY
All parts orders will be shipped collect or
prepaid with the charges added to the in-
voice. All shipments are F.O.B. point of origin.
Multiquip’s responsibility ceases when a
signed manifest has been obtained from the
carrier, and any claim for shortage or dam-
age must be settled between the consignee
and the carrier.
MINIMUM ORDER
The minimum charge for orders from Mul-
tiquip is $15.00 net. Customers will be asked
for instructions regarding handling of orders
not meeting this requirement.
RETURNED GOODS POLICY
Return shipments will be accepted and credit
will be allowed, subject to the following pro-
visions:
1. A Returned Material Authorization must
be approved by Multiquip prior to ship-
ment.
2. To obtain a Return Material Authoriza-
tion, a list must be provided to Multiquip
Parts Sales that defines item numbers,
quantities, and descriptions of the items
to be returned.
a. The parts numbers and descrip-
tions must match the current parts
price list.
b. The list must be typed or computer
generated.
c. The list must state the reason(s) for
the return.
d. The list must reference the sales
order(s) or invoice(s) under which
the items were originally purchased.
e. The list must include the name and
phone number of the person re-
questing the RMA.
3. A copy of the Return Material Authori-
zation must accompany the return
shipment.
4. Freight is at the sender’s expense. All
parts must be returned freight prepaid
to Multiquip’s designated receiving point.
5. Parts must be in new and resalable
condition, in the original Multiquip pack-
age (if any), and with Multiquip part
numbers clearly marked.
6. The following items are not returnable:
a. Obsolete parts. (If an item is in the
price book and shows as being
replaced by another item, it is
obsolete.)
b. Any parts with a limited shelf life
(such as gaskets, seals, “O” rings,
and other rubber parts) that were
purchased more than six months
prior to the return date.
c. Any line item with an extended
dealer net price of less than $5.00.
d. Special order items.
e. Electrical components.
f. Paint, chemicals, and lubricants.
g. Decals and paper products.
h. Items purchased in kits.
7. The sender will be notified of any
material received that is not acceptable.
8. Such material will be held for five
working days from notification, pending
instructions. If a reply is not received
within five days, the material will be
returned to the sender at his expense.
9. Credit on returned parts will be issued
at dealer net price at time of the original
purchase, less a 15% restocking charge.
10. In cases where an item is accepted, for
which the original purchase document
can not be determined, the price will be
based on the list price that was effective
twelve months prior to the RMA date.
11. Credit issued will be applied to future
purchases only.
PRICING AND REBATES
Prices are subject to change without prior
notice. Price changes are effective on a
specific date and all orders received on or
after that date will be billed at the revised
price. Rebates for price declines and added
charges for price increases will not be made
for stock on hand at the time of any price
change.
Multiquip reserves the right to quote and sell
direct to Government agencies, and to Origi-
nal Equipment Manufacturer accounts who
use our products as integral parts of their
own products.
SPECIAL EXPEDITING SERVICE
A $35.00 surcharge will be added to the
invoice for special handling including bus
shipments, insured parcel post or in cases
where Multiquip must personally deliver the
parts to the carrier.
LIMITATIONS OF SELLER’S LIABILITY
Multiquip shall not be liable here under for
damages in excess of the purchase price of
the item with respect to which damages are
claimed, and in no event shall Multiquip be
liable for loss of profit or good will or for any
other special, consequential or incidental
damages.
LIMITATION OF WARRANTIES
No warranties, express or implied, are made
in connection with the sale of parts or trade
accessories nor as to any engine not manu-
factured by Multiquip. Such warranties made
in connection with the sale of new, complete
units are made exclusively by a statement of
warranty packaged with such units, and
Multiquip neither assumes not authorizes
any person to assume for it any other obliga-
tion or liability whatever in connection with
the sale of its products. Apart from such
written statement of warranty, there are no
warranties, express, implied or statutory,
which extend beyond the description of the
products on the face hereof.
Effective: October 1, 2002