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Troubleshooting Procedures (cont.)
Symptoms Probable Causes Recommended Action
C. Remote control not
programmed correctly.
C. See homeowners guide or service
manual.
D. Remote control does not work. D. Replace remote control.
E. Control does not work. E. Replace control.
Troubleshooting the Neckjet System
Symptoms Probable Causes Recommended Action
14. Keypad does not respond
when neckjet mode is
selected.
A. User keypad does not work. A. Replace user keypad.
15. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is flashing.
A. Pillow is not installed. A. Make sure the pillow is properly
attached to the neckjet body.
B. Reed switch does not work. B. Check reed switch wiring and
replace if necessary.
C. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
16. Pump operates but
neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.
A. Neckjet line is blocked. A. Disconnect neckjet hoses and
remove blockage.
B. Wiring harness from neckjet to
control is loose, disconnected or
damaged.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. Butterfly valve does not work. C. Replace butterfly valve.
D. Control does not work. D. Replace control.
17. Water flows from neckjets,
but neckjets do not pulse.
A. Wiring harness from neckjet
pulse cannister to control is
loose, disconnected or damaged.
A. Check wiring for proper
connections. Replace wiring
harness if necessary.
B. Pulse cannister does not work. B. Replace pulse cannister.
C. Control does not work. C. Replace control.
1019749-2-H 16 Kohler Co.