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Operating Sequence (cont.)
IMPORTANT! Please refer to your Homeowners Guide for detailed instructions on the user keypad and
remote control.
Press Power to turn on the whirlpool. The whirlpool will start at medium flow.
Increase or decrease the water flow by pressing either the up or down arrow buttons on the keypad.
An indicator bar in the center of the keypad shows the water flow volume.
Adjust each jet for optimum air/water mixture. Turn the jet trim clockwise to reduce the air flow,
and counterclockwise to increase the air flow.
Make sure the slip cover is in place on the pillow, and the pillow is attached to the neckjet body.
With the whirlpool operating, rotate the outer ring until the neckjet icon is flashing. Press ″OK″ to
activate the neckjets. The neckjet pulsing action will start at medium speed.
Increase or decrease the neckjet pulsing action by pressing either the up or down arrow buttons on
the keypad.
To activate or deactivate different modes while the neckjets are operating, rotate the outer ring until
the desired mode is flashing and press ″OK″. (Example: To turn the heater off, rotate the dial until
the heater icon is flashing and press ″OK″).
Press ″OK″ while the neckjet mode is flashing to turn off the neckjets.
Press the Power On/Off button a second time to turn the whirlpool off.
NOTE: A built-in timer automatically stops the pump and motor after approximately 20 minutes of
operation.
18. Troubleshooting Procedures
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Troubleshooting the Whirlpool System
Symptoms Probable Causes Recommended Action
1. User keypad does not
illuminate when power
button is pressed or outer
ring is rotated.
A. No power to control. A. Check wiring and connect power.
B. GFCI or ELCB tripped. B. Reset GFCI or ELCB.
C. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
C. Check wiring for proper
connections. Replace wiring
harness if necessary.
D. User keypad does not work. D. Replace user keypad.
E. Control does not work. E. Replace control.
2. Motor starts, but all jets
are not functioning.
A. Jet is closed. A. Rotate jet trim counterclockwise to
open.
B. Jet not installed correctly. B. Reinstall jet; check for O-ring
damage.
C. Jets are blocked. C. Remove blockage.
3. User keypad is
illuminated, but does not
respond to buttons or
outer ring.
A. Control program is locked. A. Reset GFCI or ELCB.
B. Wiring harness from user
keypad to control is loose,
disconnected or damaged.
B. Check wiring for proper
connections. Replace wiring
harness if necessary.
C. User keypad does not work. C. Replace user keypad.
D. Control does not work. D. Replace control.
1019749-2-H 14 Kohler Co.