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Limited Warranty
In the unlikely event that your chair malfunctions or requires repair, please contact HoMedics
Consumer Relations at 800-466-3342 or cservice@homedics.com between the hours of
8:30AM and 5:00PM EST for assistance. The customer should have the proof of purchase on
hand. A trouble shooting process is completed by the customer and the consumer relations
representative. Service will be scheduled or replacement parts sent if the chair is deemed to
need warranty service. All warranty service requires approval and authorization by HoMedics.
The determination of whether warranty service is necessary is made at HoMedics’ sole discretion.
Troubleshooting
Problem
Massage action
does not start
No massage function was pressed. Press one of the massage function
buttons to start manual or programmed
massage.
The correct massage function
button was not pressed.
When pressing the massage function
buttons, watch the LED’s on the
control. They will indicate the active
function.
The massage function button was
pressed too quickly after the last
button.
Wait several seconds and press
the desired function again.
The self-contained safety device
may stop the action if the chair has
operated for an excessive period
of time.
Unplug the chair and wait 30
minutes before restarting.
Additional press of massage function
button could have restarted another
massage cycle.
Press the power button.
The power cord is not plugged in. Plug the power cord into a 120-volt
AC outlet.
The power button on the chair is
not turned on.
Press the power button.
Desired massage
action does not
start
Massage rollers
stop while in
action
Massage action
does not stop after
normal 15 minute
auto shut off cycle
Probable Cause(s) Suggested Solution