Exmark M217B Lawn Mower User Manual


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EXMARK PARTS PLUS PROGRAM
EFFECTIVE DATE: September 1,1995
 Program
If your Exmark dealer does not have the Exmark part in stock, Exmark will
get the parts to the dealer the next business day or the part will be FREE*
Guaranteed!!
How the Program Works
1. If dealer does not have part in stock for a "down" unit at the time of
requestby customer,thedealer contactshisdistributorby 1:00p.m.,
local time, and requests Exmark Parts PlusR shipment of six (6) line
items or less.
2. Distributor ships part(s) to dealer or customer, as requested by
dealer, same day, overnight UPS Distributor bills dealer for part and
freight charges where applicable.
3. If distributor does not have the part(s) in stock to satisfy Exmark Parts Plus order, he contacts Exmark by 3:00 p.m., central
time, with an Exmark Parts Plus[ order of six (6) line items or less.
4. Iforderis receivedby3:00p.m.centraltime,Exmark shipspart(s)directtodealerorcustomer,asrequested bydistributor,same
day, overnight UPS Exmark bills the distributor for parts and shipping charges, where applicable.
5. The customer pays for the Dart
 and freight if it is shipped under the Exmark Parts Plus[ and if it arrive in accordance to the
program.
6. Who pays for the part
and freight if it fails to arrive overnight in accordance to the program?
A. Under any circumstance the customer does not pay.
B. If the part does not arrive overnight due to;
1. The dealernot submitting theExmark Parts Plus[ order tohis Exmarkdistributor by 1:00p.m., thedealer pays
for the part and freight
2. The Distributor being unable to ship the part the same day or not submitting the Exmark Parts Plus[ order to
Exmark by 3:00 p.m., central time, the Distributor pays for the part and freight.
3. Exmarkbeing unabletoship thepartandthe Exmarkpartsorderis receivedby3:00 p.m.,centraltime,Exmark
pays for the part and freight.
4. If thepart does notarrive overnightdue tothe shipper (UPS),the shipperpays for thefreight andExmark pays
for the part.
The following restrictions apply –– The Exmark Parts Plus Program is available only through participating Exmark Dealers and
applies only to orders submitted on this program Monday through Thursday. UPS has initiated a Saturday delivery program to many areas of the
continental United States and can be requested for an overnight shipment on Friday to be delivered Saturday. The next day air charge, plus the Satur-
day delivery fee will be the responsibility of the purchaser. Exmark Mfg. will assume no responsibility for Saturday delivery shipments. To qualify,
all Exmark Parts Plus orders must be received by Exmark by 3:00 p.m., central time. Orders must be six (6) line items or less. Exclusions from the
Exmark Parts Plus Program are: Any wholegood or accessory in its entirety, engines and engine replacement parts, 5–speed Peerless transmissions
and 5–speed transaxles, hydraulic or hydrostatic wheel motors, cutter decks and engine decks or any item exceeding United Parcel Service size and
weight restrictions.
Due to UPS restrictions, aerosol spray paint is considered a hazardous material and cannot be shipped via UPS next day or Second Day Air.
Exmark Manufacturing stocks a limited supply of parts for transaxles, pumps and wheel motors. These parts can be ordered for Next Day Air ship-
ment but will not be guaranteed per the Parts Plus Program.
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