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Reference
Troubleshooting
Customer service
If the troubleshooting guidelines above do not solve your problem, contact your authorized
Bose
®
dealer to arrange for service. To obtain information or service directly from Bose, see
the list of telephone numbers included with your speakers. Bose Corporation will make every
effort to correct any problem within the terms of your warranty.
Warranty period
Bose 201
®
and 301
®
series V Direct/Reflecting
®
speakers are covered by a limited transferable
warranty. Details of the coverage are provided on the warranty card that came with your
speakers. Please fill out the information section on your card, detach, and mail to Bose.
Problem What to do
No sound • Make sure the receiver is plugged in and turned on.
• Check to be sure the AC power (mains) outlet is working.
• Disconnect any headphones plugged into the headphone jack.
• Make sure the receiver is not set to MUTE.
• Refer to the owner’s guide that came with your receiver.
• Check connections to both the speakers and the receiver. Refer to “Make the connec-
tions” on page 6. Correct any connection errors.
No sound from one
speaker
• Disconnect the working speaker from the receiver.
• Switch the cord of the “faulty” speaker from its original receiver jacks to the other set of
jacks (the working speaker was originally attached to those jacks).
– If the speaker now works, the problem is in your receiver.
– If the speaker does not work, continue below.
• Remove the cord from the working speaker and connect it to the “faulty” speaker and
either set of receiver jacks.
– If the speaker now works, the problem was in the original speaker cord.
– If the speaker does not work, the problem is in the speaker.
One speaker sounds dis-
torted
• Follow the same procedure for the problem of no sound from one speaker, as outlined
above.
Not enough bass or treble • Adjust the bass and treble controls on the receiver.
• Check the connections to make sure they are correctly in phase (+ to + and – to –). Refer
to “Make the connections” on page 6.
• Move the speakers closer to or farther from the side walls or other sound-reflecting hard
surfaces.
• Do not place the speakers exactly halfway between the floor and ceiling or any other
sound-reflecting hard surface.
AM264981_01 _V.pdf • August 13, 2002