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Outdoor Patio Heater Model No. 62100, 62900, 82300, 82300C, GWT501A & GWT801B Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
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Troubleshooting
Problem Possible Cause Prevention/Cure
Burner won’t stay lit
Connection between gas valve and burner assembly is loose Tighten connection and perform leak check
Thermocouple is not operating correctly Clean heater if still not working, obtain a new thermocouple
Burner won’t light
Note: Heater operates at reduced efficiency below 40ºF (5ºC).
Gas pressure is low Turn LP gas tank valve “CLOSED” and replace LP gas tank
Blockage in orifice Clear blockage
Blockage in venturi tube Clean venturi tube
Air in gas line Open gas line and bleed it (pressing control knob in) for not more
than 1 - 2 minutes or until you smell gas
Igniter fails Use match to light pilot; obtain new igniter and replace
Control knob is not in “ON” position Turn control knob to “ON”
Burner flame is low
Gas pressure is low Turn LP gas tank valve “CLOSED” and replace LP gas tank
Outdoor temperature is less than 40ºF and tank is less than
1/4 full
Use a full tank
Supply hose is bent or kinked Straighten hose
Control knob fully “ON” Check burner and orifices for blockage
Emitter glows uneven
Note: Bottom 1” of emitter normally does NOT glow.
Gas pressure is low Turn LP gas tank valve “CLOSED” and replace LP gas tank
Base is not on a level surface Place heater on a level surface
Heater is level Clean burner
Carbon build-up
Dirt or film on reflector and emitter Clean reflector and emitter
Thick black smoke
Blockage in burner Remove blockage and clean burner inside and outside
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.