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Contact 1-800-762-1142 for assistance.
Do not return to place of purchase.
15 Owner’s manual: model 163000 outdoor patio heater 12/15/03
®
Contact 1-800-762-1142 for assistance.
Do not return to place of purchase.
16Owner’s manual: model 163000 outdoor patio heater 12/15/03
Troubleshooting
If the problem is: And this condition exists: Then do this
Pilot won’t light
Note: Heater operates at reduced efficiency
below 40ºF (5ºC).
Cylinder valve is closed
Blockage in orifice or pilot tube
Air in gas line
Low gas pressure with cylinder valve
fully open
Igniter fails
Open valve
Clean or replace orifice or pilot tube
Open gas line and bleed it (pressing
control knob in) for not more than 1 - 2
minutes or until you smell gas
Turn cylinder valve OFF and replace
cylinder
Use match to light pilot; obtain new
igniter and replace
Pilot won’t stay lit Dirt built up around pilot
Connection between gas valve and
pilot assembly is loose
Thermocouple is not operating
correctly
Clean dirt from around pilot
Tighten connection and perform leak
check
Replace thermocouple
Burner won’t light Gas pressure is low
Blockage in orifice
Control knob is not in ON position
Turn cylinder valve OFF and replace
cylinder
Clear blockage
Turn control knob to ON
Burner flame is low Gas pressure is low
Outdoor temperature is less than 40ºF
and tank is less than 1/4 full
Supply hose is bent or kinked
Control knob fully ON
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Straighten hose
Check burner and orifices for blockage
Emitter glows uneven
Note: Bottom 1” of emitter normally does
NOT glow.
Gas pressure is low
Base is not on a level surface
Heater is level
Turn cylinder valvue OFF and replace
cylinder
Place heater on a level surface
Clean burner
Carbon build-up Dirt or film on reflector and emitter Clean reflector and emitter
Thick black smoke Blockage in burner Remove blockage and clean burner
inside and outside