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Model AC-G0003 5500 Surge Watts / 5000 Running Watts Portable Generator
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TROUBLESHOOTING
IMPORTANT: If trouble persists, call our customer help line at 1-866-460-9437, Monday - Friday, 8 AM - 4 PM Central Time.
Symptom Cause Solution
Engine switch is set to "off." Set engine switch to "on."
Fuel valve is turned to "closed." Turn fuel valve to "open."
Choke is open. Close the choke.
Engine is out of gasoline. Add gasoline.
Engine is filled with contaminated and/or old
gasoline.
Drain gasoline from the engine and add new
gasoline.
Spark plug is dirty. Clean spark plug.
Spark plug is broken. Replace spark plug.
Generator is not on level surface. Move generator to a level surface to prevent
triggering the low oil shutdown.
Engine will not start.
Oil is low. Add or replace oil.
Circuit breaker is off. Flip circuit breaker to "on."
Reset button(s) is(are) "off." Push reset button(s) to "on."
Bad connecting wires/cables. Try a different extension cord.
Engine runs but there is no electrical output.
Bad electrical device connected to generator. Disconnect device, try connecting another
device.
Generator is overloaded. Reduce draw on generator to within this
generator's rated wattage by reducing number
of connected electrical devices.
Short in one of the connected devices. Disconnect any faulty or short-circuited
electrical loads.
Generator runs but does not support all
connected electrical devices.
Air filter is dirty. Clean or replace air filter.