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Dimension One Spas – @Home Series Owner’s Manual
18
Troubleshooting Guide
Heating System
Symptom Problem Corrective Action
1. Temperature setting is too
low
1. Turn up the “set temperature” on the control panel
2. Dirty filter 2. Clean filter.
Does not heat
3. Pressure switch
malfunction
3. Call your dealer for service.
1. Temperature setting is too
high
1. Turn down the “set temperature” on the control panel
Too hot
2. High limit tripped 2. Call your dealer for service
Flashing temperature
of 34°F or 134°F
appears on the display
Possible temperature sensor
failure
Call your dealer for service
Hot Tub Temperature
erratic
Water level Fill hot tub to about 6 inches (15 cm) below the top of the spa.
Electrical System
Symptom
Problem Corrective Action
Will not turn on – in
any mode
No power Check circuit breaker and/or GFCI.
Turns on by itself
Normal automatic daily power
filtration, or anti-freeze cycle
No action required.
Light is out
Burned out bulb Replace bulb.
1. Automatic timer has shut
pump off
1. Push JETS button again to start another cycle.
Pump shuts down
unexpectedly while in
use
2. Motor over-heated and
automatic protective
device has shut down
pump(s)
2. If pump(s) will not restart when JETS button is pushed, call for service.
Make sure that the equipment panel vent area is not blocked. Vent
blockage can cause serious damage to your equipment.
1. Check water level, adjust if needed.
2. Clean filter.
If problem persists:
1. Turn power off at GFCI breaker, then back on
If problem persists: Call your dealer for service.
3 flashing lights on
the Topside Control
Possible sensor errors
Water System
Symptom Problem Corrective Action
Pulsating jets
Water level too low Fill spa to proper water level.
1. Jet is turned off 1. Turn jets on by turning jet face clockwise
2. Selector Valve turned 2. Turn the Selector Valve (sometimes called Diverter Valve) to the proper
position
3. Dirty Filter 3. Clean Filter.
No Jet Action, or
action is poor
4. Air lock 4. Loosen pump union to allow air to bleed.