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10 – English
Delivery measures
To our dealer
Well-performed delivery service is the first step to a
functioning aftermarket. A functioning aftermarket is
in everybody’s interest:
• The customer is satisfied with their Rider. He/she
knows where to go to get help if problems occur.
• You have a regular customer, who recommends
you and your company to other potential
customers.
• In this way we build our trademark together, and
take joint responsibility for our products and
customers.
Make sure the paper work is in good order.
Fill in the warranty and delivery documents etc. and
make sure that the customer gets the right
Operating Instructions for their machine.
Keep a customer register so that in future you can
see which machines customers have, including all
the serial numbers. This register will benefit you
when ordering spare parts and for future marketing.
In conjunction with the delivery you should also
give the customer the information required to
ensure the safe handling and care of their machine.
Pay special attention to informing the customer
about:
• Safety instructions.
• Controls. Emphasise that one does not push in
the reversing lock on Rider 11 when engaging
the neutral position (start lock function).
• Checking of oil levels. Replenishing of oil, and
which type of oil is required.
• First oil change after the running-in period.
• The need for, and advantages of, following the
service schedule and regularly handing in their
Rider for service.
• Which fuel should be used.
• Mowing tips to get good results. Applications for
BioClip.
• Which accessories are available for the type of
Rider in question.
• Warranty regulations.
• Your company, and who the customer can turn to
if problems occur.
Packaging and unpacking
On delivery from the factory the Rider is normally
packed in special packaging. This consists of a
wooden bottom board with a top part consisting of
heavy-duty cardboard held together by plastic film.
The bottom board is provided with pallet feet and
the goods can be handled with a normal fork-lift
truck from the long side. To keep the goods as level
as possible, two men should help the truck driver.
Lift the machine and drive the truck carefully.
Undo the plastic film and lift off the cardboard
sections. The Rider is placed on the bottom board,
braked and secured with wooden blocks.
Check that there is no transport damage after
removing the packaging. Report any damage to the
transport company in accordance with the standard
routines.
The packaging should not be returned.
Parts enclosed in packaging, Rider
The following parts are enclosed in the transport box:
Number Part
1 Steering wheel with steering column tube
1 Socket head cap screw steering column
tube
1 Lock nut steering column tube
2 Support rollers (BioClip)
6 Battery plugs
1 Operating Instructions
1 Operating and Maintenance
Instructions Briggs & Stratton
4 Wheels (certain markets)
WARNING!
Handle the transport box
carefully. Keep the goods as level
as possible. Use long forks when
lifting from the short side.
Lifting from the short side requires long pallet forks,
see diagram.